- FocusBSL - Banks, NBFCs, and Financial Institutions

OUR SERVICES

Debt Collection Services

Focus Business Solution Limited specializes in comprehensive and innovative debt recovery solutions, blending traditional ex pertise with advanced digital tools for seamless and effective collections. Our strength lies in direct field engagements, tele calling service, hybrid solution, and other digital & legal medium of debt recovery powered by cutting-edge technology to maximize efficiency and deliver superior results.

Our debt collection service divided into 3 segment.

Traditional Approach

Digital Approach

Legal Approach

Traditional Approach

Field Collection Activity:

Focus Business Solution Limited specializes in comprehensive and innovative debt recovery solutions, blending traditional expertise with advanced digital tools for seamless and effective collections. Our strength lies in direct field engagements, powered by cutting-edge technology to maximize efficiency and deliver superior results.

At the core of our solution is a revolutionary approach to field debt collection, streamlining processes and leveraging machine learning for data-driven decision-making. This powerful system optimizes portfolio management across all types of loans, enhances operational efficiency with real-time tracking and reporting, and ensures strict compliance with regulatory standards. By modernizing the end-to-end loan recovery process, we drive timely repayments, elevate client satisfaction, and deliver superior results tailored to the unique needs of our clients. Let Focus Business Solution Limited redefine your debt collection strategy with our innovative and efficient field collection services.

Innovative End-to-End Field Debt Collection Process

Case Allocation

Manual/Automatic Allocation
Instant Sync

Secured Operations

Single-Factor Authentication
BYOD (Bring Your Own Device model) Support

Visit Scheduling

Automated/Manual Planner
Route Optimization

Follow-Up Management

Disposition Logging
Vist Location Image Capture

Borrower Information Access

360° Comprehensive borrower details View

Real time Paid updation

Paid Logging
Payment Proof capture
Instant Updation to manager

Key Features of Our Smart Field Collection Solution

Field Executive Time Tracking
Google Maps Navigation to customer’s address

Offline Accessibility
Geo-Tracking and Geo-Fencing of FOS

Capturing of Customer’s Location & Sharing of it
Borrowers Multi-Loan Tracking in single follow-up

Detailed Collection Records
Sending of Settlement Requests & Its approval

Android Compatibility
Comprehensive Dashboard: Access a robust dashboard for: • Today’s follow-ups | • Month-to-date (MTD) follow-ups | • Case history

Tele calling Service:

We also offer a specialized telecalling facility, a crucial component of the debt collection process that enables seamless Communication between lenders and borrowers. By leveraging automated dialing systems and trained telecallers, we enhance debt recovery efforts while ensuring full compliance with regulatory guidelines. This direct and personalized approach, accelerates resolutions, fostering higher borrower engagement, and improving recovery rates.

Our advanced telecalling solution integrates automation, analytics, and compliance to deliver efficient and cost-effective operations. Designed to handle high call volumes, our service scales effortlessly to align with your collection goals.

Partner with Focus Business Solution Limited to transform your debt collection strategy with our innovative and results-driven telecalling services.

Calling Process

Predictive Dialing Process

Prioritize allocations based on previous call dispositions and connectivity rates.
Bulk dialing with automated retries for non-connected (NC) calls.
Automatic updates to campaigns for connected borrowers.
Secure call recording storage with real-time access on an in-premises NAS system.

Manual Dialing Process

Allocate cases to telecalling agents manually or automatically through our Smart Web-Based ERP system.
Access a 360-degree borrower profile, including legal notices, loan details, and payment history.
Intelligent calling sheet with advanced filters for targeted campaigns.
Call disposition tracking and real-time recording storage on NAS.

Key Features of Our Smart Tele calling Service

automated debt collection, enabling scalable operations and faster resolutions.
Gain real-time insights through a dashboard for effective campaign performance management.
Leverage advanced dialer capabilities for efficient predictive and preview dialing, enhancing campaign outcomes.
Ensure privacy and compliance by adhering to banks regulations and Code of Conduct standards.
Trained skilled telecallers to deliver effective communication and negotiation.
Tech-enabled operations integrate seamlessly with CRM tools like 'R-CAP' and 'fTouch' for optimized workflows.

Offer versatile solutions that cater to debt collection, follow-ups, and customer retention needs.
Data security with robust protection for borrower information.
Support for bulk dialing allows efficient management of large-scale campaigns with automated retries.
Access comprehensive borrower insights, including loan details and payment history, for informed actions.
Secure storage provides real-time access to call recordings, safely stored on-premises.
Seamless integration with existing debt collection workflows optimizes overall performance.

Hybrid Solution:

Integrated Hybrid Approach :

Tele-Calling & Field Referral Activity

Leading the Future of Debt Recovery with Innovation and Compliance

At Focus Business Solution Limited, we offer a technology-driven Hybrid Digital Solution that seamlessly integrates telecalling and field referral operations to optimize debt recovery. Our solution is designed with full regulatory compliance, ensuring a structured and ethical approach to collections. By leveraging industry expertise and cutting-edge technology, our strategic hybrid model ensures seamless coordination between telecalling and field referral activities. This integration enhances operational efficiency, accelerates resolution timelines, and strengthens compliance adherence, delivering a future-ready debt collection framework.

Key Features of Our Smart Hybrid Solution Process

Omnichannel Synchronization

Omnichannel Synchronization of collection Activity provide a unified platform integrating tele-calling and field case management.

Eliminating Time Leakage

Integrated tele-calling and field collection processes reduce escalation time by at least one business day.
Real-time CRM facilitates instant case referrals and follow-ups, connecting call centers with field teams seamlessly.

Comprehensive Field Team Coverage

We ensure 100% field team coverage in Gujarat, with Maharashtra (70%), Madhya Pradesh (50%), and Chhattisgarh (50%) on track to reach full coverage in upcoming months, ensuring extensive reach and optimized collection efforts.

Key Features of Our Smart Hybrid Solution Advantages

Efficient case allocation via AI-driven CRM and mobile application.
Accelerated case resolution and optimized team performance.
Highly trained professionals ensuring streamlined process management.

Instant case status updates enabled by AI-driven automation.
Advanced supervisory tools for live performance monitoring.
Seamless case tracking with automated reporting and analytics.

Digital Approach

At Focus Business Solution Limited, we believe in combining the power of technology with human expertise to drive smarter, faster, and more efficient debt recovery. Our digital-first strategy is designed to support our clients—banks, NBFCs, and financial institutions—by maximizing recovery outcomes while ensuring customer convenience and compliance with regulatory standards.

Our Digital Tools & Solutions

• Voice Blast Campaigns:

We deploy automated voice messages to reach a large number of customers instantly. These voice blasts deliver consistent reminders and payment instructions, making them an effective tool for mass communication in early and mid-stage collections.

• Email Blast Services

Our targeted email campaigns are crafted to inform and remind customers about overdue payments, settlement options, and due dates. These campaigns are customized and compliant, helping maintain professionalism and brand integrity.

• WhatsApp Reminder Messages

We sends automated reminder messages to customers for due or overdue payments using our official WhatsApp Business account licensed by Meta. These messages are Secure and compliant with regulatory guidelines, Delivered via verified business account for trust and authenticity, designed to offer quick actions like payment links, support, or call-back options and aimed at improving customer engagement and faster recovery

Interactive Voice Response (IVR) System

An IVR service in debt collection is an automated phone system that interacts with customers through voice and keypad inputs. It helps debt collection agencies or lenders to Remind customers about due or overdue payments, Allow customers to make payments, check balances, or request callbacks, Ensure communication follows compliance and privacy norms.

It’s a cost-effective, efficient way to manage large volumes of debt recovery calls while improving customer experience.

Why Choose Our Digital Collection Model?

Non-Intrusive Communication
Scalable & Cost-Efficient

Multi-Channel Engagement
Real-Time Tracking & Reporting

Fully Compliant with RBI Guidelines

With these innovative digital solutions, Focus Business Solution Limited ensures a customer-friendly yet results-driven debt collection experience. We bridge the gap between lenders and borrowers—digitally and efficiently.

Legal Approach

At Focus Business Solution Limited, we adopt a structured and lawful approach to recover outstanding dues while upholding the dignity and rights of all parties involved. In cases of non-payment despite multiple follow-ups and amicable settlement efforts, FBSL, on behalf of its banking and financial clients, may initiate legal action under the following provisions:

Section 138 of the Negotiable Instruments Act, 1881

This section pertains to dishonoured cheques. When a cheque issued by a borrower is returned unpaid due to insufficient funds or any other reason, a legal notice may be served demanding payment. If the payment is not made within the statutory period, legal proceedings may be initiated in a court of law.

Securitisation and Reconstruction of Financial Assets and Enforcement of Security Interest (SARFAESI) Act, 2002

In cases of secured loans, our clients may proceed under the SARFAESI Act to enforce security interests without court intervention. This includes issuing notices for possession and auction of secured assets in accordance with the law.

All legal actions are taken strictly under the directions and authorization of the concerned financial institutions and in compliance with applicable legal and regulatory frameworks.

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